Check with seller Customers/Visitors: • Greet and assist visitors at the office. • Assist with communication with A

Customers/Visitors: • Greet and assist visitors at the office. • Assist with communication with AMEB customers via social channels, phone, email or at the office. • Have a good understanding of and provide information about AMEB, AMEB syllabuses and programs, exam types, publications, enrolment process, exam dates, etc. • Provide guidance on the enrolment process of AMEB exams via video call, audio calls and text messages. • Provide information for customers relating to book purchases, follow up book orders or forward to related parties. Marketing and Communication: Support marketing and communication activities including: • Research music-relevant content and services on social media • Do market research about music schools and centers in Vietnam • Assist with the management of client lists and activity logs • Assist with the content management of the AMEB Vietnam website • Draft content for information posted on social channels of AMEB Vietnam and groups of relevant audience. • Draft and send emails to send to customers eg. introduction email, support email, information email. • Assist with the planning and running of workshops, concerts, award ceremonies and other events. These events may occur outside of normal business hours. Administrative work and Exams: • Contribute to the administration of the exam process on AMEB’s enrolment system SCORE. This may include checking and updating candidate and account holder information, scheduling exams, providing exam information to teachers/parents/students, liaising with examiners, managing exam videos, printing and distributing certificates and other tasks. • Help facilitate exam days for live exams (from 2022 onwards). This may include liaising with exam centres, setting up the exam room, greeting parents and candidates, managing the schedule. • Be active in any administrative support required by other members of the AMEB Vietnam staff. Quyền lợi được hưởng - Làm việc trong môi trường năng động, chuyên nghiệp có nhiều cơ hội thăng tiến. - Được đóng BHXH, BHYT, BHTN. - Cung cấp trang thiết bị đầy đủ để phục vụ công việc. - Được hưởng các chính sách phúc lợi theo quy định của công ty. - Được đào tạo, nâng cao nghiệp vụ thường xuyên. Yêu cầu kỹ năng • Some knowledge of music and music theory is preferable. • Excellent communication and customer service skills. • Good administrative skills (Microsoft Office skills are required). • Good at English. Ability to communicate clearly and concisely, speaking and writing. • Good organisation and ability to multi-task and prioritise work. • Open-mindedness, willingness to learn and hard-working. • Own a personal laptop. Liên hệ - Người liên hệ: AMEB – Australian Music Examinations Board - Điạ chỉ: Văn phòng AMEB - Học viện Âm nhạc Quốc gia Việt Nam – 77 Hào Nam, Đống Đa, Hà Nội.

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