Check with seller A) Receptionist - Provide general advice regarding HR policies, procedures and services verbally

A) Receptionist - Provide general advice regarding HR policies, procedures and services verbally and via e-mail - Provide support to all walk-in customers, phone calls and email enquiries, discussing their needs and identifying appropriate services and information, referring them to the relevant HR staff members as appropriate; following up to ensure the issues have been addressed. - Assist with updating staff information in the human resources information system (Workday). - Manage ServiceNow (HR Ticketing system) to assign/refer tickets to the team member-in-charge, follow up with them to make sure the tickets are resolved. - Monitor the Staff Concerns Log, coordinate with relevant HRBPs for appropriate course of actions ensuring timely feedback to staff - Other related duties as required. b) Ad-hoc projects: Support HR team in ad-hoc operational projects. c) General support: - Coordinate with Academic Registrar’s Group to finalise public holiday list for RMIT Vietnam and communicate IT with relevant team members in HR and the Workday architect for their further action in their areas. - Effectively organise documents for signatures, stamps, and filing for HR team. - Support other team members in particular assigned tasks/ activities. Quyền lợi được hưởng - Social insurance from the first month (Full Salary) - Flexible working hours from Monday to Friday (hybrid) - One week Christmas vacation off - Gross salary: up to 16mil/month - Working in dynamic and professional environment.. Yêu cầu kỹ năng 1. Bachelor’s Degree in Business Administration, Human Resource Management or relevant field. 2. At least 1-2 years of experience in an administration support role providing quality customer services to diverse range of stakeholders in an international organization. 3. General understanding of the role of a modern HR department and HR best practice. 4. Excellent customer service skills with a professional and proactive approach. 5. High level of accuracy and confidentiality in all correspondence and administrative documents adhering to the University and departmental standards. 6. Strong organizational and planning skills, ability to set priorities and meet deadlines (sometimes under time constraints). 7. Excellent interpersonal and communication skills (verbal and written in English and Vietnamese). Minimum English requirement is IELTS (General) with a score of at least 6.0 (or equivalent). 8. Demonstrated effectiveness in understanding, applying and explaining complex policies, procedures and rules to staff. 9. Solutions focused, with a dynamic and vibrant approach to engaging with stakeholders. 10.Demonstrated ability to show initiative, think outside the box and creatively solve problems. 11.Advanced IT skills with knowledge of Microsoft Word, Excel and PowerPoint and other relevant business software. Experience and working knowledge of Work Day is desirable.

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