Check with seller * Warehouse Operations - Formulate and review operational strategies and tactics to provide quali

* Warehouse Operations - Formulate and review operational strategies and tactics to provide quality services that meet customers’ requirements and at the same time achieve good financial performance - Initiate warehouse process improvement discussion - Ensure that the overall management of the warehouse system and operations are efficient and are able to meet customer requirements and contractual requirements. - Monthly inspection of IRA stock count to ensure Goods security * Customer Service - Submission of feedback reports to customer. - Set-up discussion with customer for monthly & weekly performance review - Liaising with customer on any ad hoc coordination - Build and maintain good rapport with customers to understand their requirements, obtain feedback on service performances and response to enquiries and service issues highlighted by customer * Vendor Management (Sub Contractor) - Coordinate with Sub-contractor to achieve lower cost solution for the Operations. - Coordinate with HQ to enhance accurate and efficient contractor payment process flow - Monthly performance review with sub-contractor - Source and evaluate cost effective sub-contractors to lower our operations cost - Assist Sub-contractor to solve problem with the basis of partnership - Ensure vendor achieve performance as required - Approval for Contractor payment * Command Center (office) - Develop and train staff to achieve their maximum potential - Conduct Monthly or Ad hoc In-house Operations discussion meeting to keep staff informed and aligned - SOP Process Owner of SIP Audit Program - Identify and record process quality problems and initiate or recommend solution to these problems, verify and control the implementation. - Monthly performance record (KPI) for Operations. - Trainer for WMS_Online Overview, Reports, Enquires and WH Administration modules - Conduct Self Improvement program to achieve better warehouse and customization efficiency - Provide leadership to achieve excellent QA rating - Take leadership in identifying & delivering any saving & Improvement opportunities for the Operations Yêu cầu kỹ năng * Technical (Doing skills – job related knowledge, policies, procedures, techniques). - Good knowledge of computer and WMS, SAP, TMS - Problem solving and decision making skills - Good warehouse management knowledge and experience - Have deep experience in people management - Accountability and be able to work under pressure - Possess experience in 3PL industry will be an advantage - Strong customer and employee interpersonal skills - Customer minded services * Business (Understanding of business concepts, knowledge of the organisation, profitability). * Human Relations (People skills in servicing, influencing, developing and leading others). - Strong management and leadership skills - Good English communication and written skills - Strong Communication skills * QUALIFICATIONS REQUIRED - Bachelor Degree holder

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